FREQUENTLY ASKED QUESTIONS

HOW DO I CARE FOR MY CANDLE?

First burn should be no longer than 4 hours.
Trim wick before burning.
Never leave a burning candle unattended.
Keep out of reach of children & pets.
Do not burn near flammable objects or draft areas.

WHAT IS YOUR RETURN POLICY?

At Scents By Florence we cannot exchange or refund for change of mind.
We are happy to offer a replacement product if they are damaged during transit. Please email us at scentsbyflorence@gmail.com with proof of purchase within 48 hours of receiving your order.

DO YOU HAVE PICK UP OPTIONS?

Pick up is available.
Please do not pick this option if you are not in Sydney Australia.

FAQ: FAQ